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RentCafe Privacy Statement

By using RentCafe.com (RentCafe ILS) or any property websites powered by RentCafe (RentCafe Portal) (collectively, “RentCafe”), you acknowledge you have read and understand the latest version of the RentCafe Privacy Policy (posted at https://resources.yardi.com/legal/rentcafe-privacy-policy/), which describes RentCafe’s privacy practices and will be updated from time to time. The property may have its own Privacy Policy that describes the property’s privacy practices.

At Desora and Helio, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, share, and protect the information you provide to us. By using our services, you consent to the data practices described below.

1. Information Collection

We collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website (e.g., name, email, phone number, payment information).
  • Interact with us through customer service, emails, or phone calls.
  • Use our website, which may use cookies and similar tracking technologies to collect information about your browsing behavior.

The types of personal information we may collect include:

  • Contact information (e.g., name, phone number, email address).
  • Payment details (e.g., credit card information).
  • Demographic information (e.g., age, gender).
  • Preferences and interests based on your interactions with our services.

2. Use of Information

We use the personal information we collect to:

  • Provide and manage our services, including processing transactions.
  • Enhance your user experience by personalizing the content you see.
  • Communicate with you, including sending you updates, promotional offers, and customer service information.
  • Conduct marketing and advertising activities, but only with your consent where required.
  • Analyze trends, monitor usage, and improve the functionality of our services.

3. Data Sharing

We do not share personal data with third parties except in the following circumstances:

  • Service Providers: We may share information with third-party vendors who help us provide services (e.g., payment processors, website hosting).
  • Legal Requirements: We may share information to comply with legal obligations or in response to lawful requests by public authorities.

Important Note: SMS opt-in consent and phone numbers for the purpose of SMS communication are not shared with any third party or affiliate. This information is solely used to deliver SMS notifications and updates as per your consent. SMS opt-in and Phone numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes.

4. Data Security

We implement various security measures to protect your personal data, including:

  • Encryption of sensitive information (such as payment details) during transmission.
  • Regular monitoring of systems for vulnerabilities and threats.
  • Access controls that restrict personal data access to authorized personnel only.

While we strive to protect your personal information, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. User Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You may request corrections if your personal data is inaccurate or incomplete.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.

To exercise any of these rights, please contact us at [contact information].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect and store information about how you use our services. This helps us:

  • Recognize your device.
  • Understand your preferences and improve the user experience.
  • Analyze usage and performance to make our website more efficient.

You can control or disable cookies through your browser settings. However, please note that disabling cookies may limit the functionality of certain parts of our website.

7. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13 without parental consent. If we discover that we have collected information from a child without the necessary consent, we will promptly delete it. Parents or guardians can contact us to review or request the deletion of a minor's information.

8. Changes to the Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant updates, we will notify you through email or by posting a notice on our website. Please review this policy periodically for any updates.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us at:

  • Email: [Your email address]
  • Phone: [Your phone number]
  • Address: [Your physical address]

10. Legal Compliance

We comply with applicable data protection laws, including but not limited to:

  • General Data Protection Regulation (GDPR) for users within the European Union.
  • California Consumer Privacy Act (CCPA) for residents of California.

If you are a resident of California, you have specific rights under the CCPA, including the right to request access to or deletion of your personal information, or to opt out of the sale of your personal data. Please contact us if you wish to exercise any of these rights.

11. Terms And Conditions

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at www.live-desora.com.
  • Visit www.live-desora.com/privacypolicy for privacy policy and [Terms URL] for Terms of Service.

12.SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Helio and Desora. This includes SMS messages for appointment scheduling, appointment reminders, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at www.live-desora.com/privacypolicy. Message HELP for help. Reply STOP to any message to opt out.

13. SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Desora and/or Helio you may receive messages related to the following (provide specific examples):

  • Appointment reminders – e.g. “Thank you for your interest in Desora, as a reminder, your tour is scheduled with [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Desora and/or Helio at any time."
  • Follow-up messages -– e.g. “Thank you for your interest in Desora, we wanted to check in to see if you were still interested in the apartment you toured. Please let us know if you would like to submit an application. You can reply STOP to opt out of SMS messaging from Desora and/or Helio at any time."
  • Billing inquiries – e.g. “ We are reaching out in regards to your past due balance for  [Location]. Please make payment no later than end of day tomorrow to avoid incurring a late fee. You can reply STOP to opt out of SMS messaging from Desora and/or Helio at any time."
  • Promotions or offers – e.g. “We wanted to let you know about an upcoming promotion for  [Location]. Please respond if you are interested in learning more details. You can reply STOP to opt out of SMS messaging from Desora and/or Helio at any time."

 

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your [appointments/billing, etc.].

Example:
"Message frequency may vary. You may receive up to 3 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Desora and/or Helio  in the following ways :

  • Online in our contact us page.

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.live-desora.com/contactus

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our contact us page.

8- Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page.
  • Message frequency may vary